We deliver inspiration, motivation, education, and experiences that help consumers get the most out of the products and activities they love.

We have a single goal: to create long-term reciprocal value for your customers and your brand.

GS will help you engage customers before and after the sale. We do so through smart strategy, branding and marketing combined with our specialized expertise in a variety of post-purchase customer engagement programs.


Strategic Planning

Brand Strategy Foundations

  • Customer Insights
  • Customer Personas
  • Customer Journey Mapping
  • Value Proposition Definition

Customer Engagement Strategies & Program Plans

  • Welcome & Appreciation
  • Retention & Loyalty
  • Advocacy & Referrals
  • Employee Engagement

Content Strategy & Content Marketing Plans

  • Digital
  • Social Media
  • Print Publications

Measurement Plans

Creative Activation

Customer Engagement Pilot & Program Execution

  • Engagement Program Playbooks
  • Program Branding & Identity Design
  • Welcome Experience & Appreciation Materials
  • Membership Materials
  • Referral Program Materials
  • Collateral Design
  • Internal Communications

Owned Media and Content

  • Website Development
  • Custom CMS Development
  • Mobile App Development
  • E-mail Marketing
  • Custom Publications
  • Social Media Content
  • Video Concept & Development
  • Event Concept & Creative

Engagement Analytics & Optimization