Posts in the Social Media Category

Doing the Math on Google+

While the majority of the world may still be largely unaware of the shiny new social media option that hit recently, the web is abuzz with technophiles busy dissecting and discussing Google+; the pros, the cons, and everything in between. I’ve been spending a bit of time there myself and am impressed with how intuitive the experience is and of course, how well integrated it is with other Google services. At this early stage, there’s a lot to wade through, but here are my first impressions on a couple features.

Circles – Here Google has done a nice job capturing the best of its competitors – You can ‘Follow’ individuals in whom you are interested without the need for friending a la Facebook, but you can also have more reciprocal relationships with those in your social circle by including them in a ‘Friend’ or ‘Family’ circle. On the other hand, while excluding those you don’t want to share info with (circles of bosses and mothers-in-law, perhaps) is very easy here, being social now involves manual effort, as you must include those you do want to include in a post. On another note, don’t worry about how you label your circles or which you add people to because that information is not shared. You can safely create a ‘Frienemy’ circle to be used for deserving individuals with no fear of repercussion.

Sparks – This feature allows you to define your interests in order to view a somewhat customized news feed. It could be cool but it needs work as the content funneled is currently not as relevant or robust as it could be, perhaps because of the limited use of the platform in its beta phase.

Hangouts – As the name suggests, Hangouts are a place to, well, hang out. Invite your circles to use their webcams and host a video chat. Keep them private and share with only select individuals or circles, or make your little club a public hangout.

In a nutshell, I see some real potential in Google+. They’ve done a nice job capitalizing on existing platforms by finding ways to improve them. The real question about the future of social, however, has less to do with which platform is superior and more to do with where the herd feeds. I’m not sure it will be easy to convince 750 million (gulp) active users to change their habits and start over on a new platform, but I guess we’ll see. In the meantime, catch up with me on Google+. Or Twitter. Or Facebook. Or LinkedIn.

If you want to read more, the folks at Huffington Post have put together a nice guide for getting started on Google+ and Hubspot is offering up some handy Google+ shortcuts.

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To Post, or Not to Post

Ever wonder what day or time to tweet or post on Facebook in order to reach the largest audience? And what about optimal frequency for connecting without annoying? The smarties at Adverblog can tell you when and how often to be social for best results. Some of their findings are quite surprising. Read all about it in the Adverblog post on the topic entitled Science of Social Media Timing, or check out their infographic below.

 

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Congratulations! You’re an Expert.

ex·pert/ˈekspərt/

Noun: A person who has a comprehensive and authoritative knowledge of or skill in a particular area.

In discussing the social media content-generation process, the subject of expertise frequently arises. It seems that many are uncomfortable with the idea that authoring a post on a topic gives the impression that they’re “experts” in a field or area.

What is it about claiming expertise that gives so many of us pause?

For me, it tracks back to the definition at the top of this post. An expert is a person who has a comprehensive and authoritative knowledge of or skill in a particular area. Not an Ivy League graduate, not a Ph.D., not someone who has learned all there is to know on a topic – but someone who has gained the ability to speak to it through deep understanding gained in time and effort spent in research, work, and study of the same. It doesn’t mean they know everything. It means they have an angle that they can support; knowledge others could benefit from. Something worth sharing.

If you’re passionate about a topic, stay abreast of it in your own reading and/or practice, and others stand to learn from your ability to break the topic down and add your own take in opinion, analysis, evaluation, or predictions, then guess what? You, too, are a part of the elite group known vaguely as “experts”! You don’t have to use that term, but in sharing your expertise, it’s how you may come to be viewed by readers, and that’s a good thing. Let’s stop fearing labels and start sharing knowledge.

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Humor and Your Brand

A couple of weeks ago, 7-Eleven made a bit of a Social Media misstep when attempting to inject humor into a Facebook post. Here’s a screen of the actual status update:

Funny? Not so much. Tacky and insensitive, but not funny. That’s not the point of this post, however. Regardless of whether or not you find the questionable comment amusing, it leads to a larger issue: What’s the relationship between humor and a brand? Is it safe or advisable to employ humor in any way when speaking or writing on behalf of your company?

In spite of my response to the 7-Eleven post, I think the answer is a qualified “yes.” Injecting humor is a great way to increase brand appeal, capture attention, and engage your audience – as long as it’s used correctly. I do think there are a couple of things to consider before hauling out a bunch of blonde jokes, though, so if you’re looking to post a comment that aims for a chuckle, you might want to think about these tips first.

Before the funny:

Listen for Jiminy. If there’s a little voice in your head advising to think twice about whether to use the joke at all, you should listen. You know the voice: It’s similar to the one that warns you to delete the blistering email before you hit “Send.” And if you let it, that little voice will save you a lot of trouble. If the voice is talking, then you have a niggling doubt about whether the joke is going to play well with certain members of your audience, and that is worth noting. In the example above, I’m fairly certain that the inner Jiminy suggested to the post author that the joke might be seen as insensitive, but if you ignore the cricket, he can’t help you.

Remember your brand. The trick is this. What you personally find funny may not be representative of your company’s brand. No matter how amusing, if it’s not consistent with the voice or style of the company, it may work against what has taken years to establish. Not worth it. 7-Eleven has no relationship to mental health issues so it’s hard to imagine why it was deemed appropriate to lob in on the topic at all. Stick to the Slurpees is my advice. It’s truer to the brand.

If your joke passes the test and can add a laugh while remaining reasonably tasteful and on brand, then you have a chance to laugh with your audience – not at them. That’s the difference.

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