Steve Schrab’s BS

Customer Service via Twitter

Hello My Name Is TwitterI’ve always looked at Twitter as just a form of micro-blogging: You follow people who talk about things that interest you or perhaps you have something interesting you want to talk about. Unlike blogs, you’re limited to 140 characters, so your message must be to the point. But what really opened my eyes to how powerful Twitter could be was when I was having trouble with a web site’s application.

I follow a number of different web comics on the Internet. I also follow the writers and artists of these comics on Twitter. They post things like funny quips, when they have new comics up, and a few them even post when they are broadcasting themselves drawing the strip live. Now this is just good general use of Twitter for people who have this kind of fan base.

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